The Customer Service Department of a Business Essay

The Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employees and the company approach towards them. All businesses need customers to buy their products and services. In order to do this companys and businesses must treat customers respectively so thatll encourage them to buy their products or service. As more and more companies compete for customers business, businesses must provide a high-quality product or service that is safe and reliable, does what its suppose to, and offers†¦show more content†¦Most of the time the individual needs of customers and the methods of providing customer service vary between different types of businesses. Also customer service may vary between different businesses even though they are providing the same goods or services, this could be due to the businesses taking differe nt approaches towards customers. Simpler methods of customer service are like, giving information about the shop opening times, special staff trained in dealing with customers and the shop dealing with complaints and refunds. Business customer service departments must also keep various aspects of their department constantly under review to allow them to make changes in the way the company deals with customers. Things like: Reliability, a reputation for good reliability within the company can bring in new customers and bring back previous customers Friendliness, this allows a good atmosphere between customers and the company. This allows customers to feel more appreciated, some companies train staff to allow them to give this friendly manner across to them Availability of goods and services, the availability of goodsShow MoreRelatedOperations Management : Operation Management Essay1480 Words   |  6 Pagescontrolling of the fundamental business activity of providing goods and services to customers (Encarta, 2005). Depending on the type of industry will determine the type of operations management will be focussing on providing a service or products. An organization has three basic functions, such as: finance, marketing, and operations. Since the operations is one of the three basic functions of an organization it has a large impact in industries that provide services. This paper will explain what operationsRead MoreCase Analysis Of Sullivan Ford Auto World Essay1047 Words   |  5 PagesAuto World. After his demise, his eldest daughter Carol Sullivan-Diaz, took over the business. 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